Jiffy Lube at 339 North York Road, Elmhurst, Illinois.

Has to be one of the worst locations I've ever experienced. Last year when changing a headlight, they used a screwdriver to pry the assembly out, damaging my frame and breaking a seal. The worker claimed it was like that. Fortunately the franchisee (SE Midwest) covered the $500 it cost at a body shop to fix.

They changed management, so I thought I would give them another try. I went in at 9am when they opened for an oil change and rotation. It took well over an hour. Not a single other person (also there at 9 and had their cars in the bay right at 9) had their cars finished either.

Everyone was pleasant and friendly, but I don't know if it's incompetence or being understaffed, but it is inexcusable for Jiffy Lube to take longer than it would at an independent garage. Not to mention, I have absolute no confidence that anything is done correctly.